You quite frankly have a fabulous service team!
ALL of your guys were incredibly courteous, showed a tremendous attention to detail and were eager to explain anything they were doing. They obviously were extremely talented as well.
I managed auto service centers for 38 years and I often tolerated poor "bedside manners" by technicians because quite frankly, the could fix cars! You, by contrast, have great techs with correspondingly great customer relation skills. I salute you, that culture is originated from the top down. Let me give you an example. I smoke in my home and urged your employees to do so if they felt the need, but all four employees I extended that opportunity refused, stating "that is not how WE do things". That indicates truly effective management, I envy you.
I will heartily recommend you to all my friends and acquaintances.
- Jerry W. of Ann Arbor, MI
Tuesday, March 23rd